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     TRAINING FOR ORGANISATIONS

  OPEN PROGRAMMES :

We also conduct training on pre-determined topics for which people from different organisations are invited for participation. In this case, the members of the target group come from different work environments and cultures only to make the programme very interesting for all, finally making it a learning experience.

LIST OF OPEN PROGRAMMES :
  Communication Skills    Interpersonal Skills     Listening Skills   
  Thinking Skills   Managerial Skills   Office Administration 
  Telephone Techniques    Telemarketing      Direct Marketing 
  Internal Customer Care                 External Customer Care           Salesmanship
  Problem-solving & Decision-making    Assertiveness                         Creativity
  Body Language                                Team-building                           Public Speaking 
  Presentation Skills                               Front Office                Customer Orientation
  Motivation   Leadership   Self-imaging
A specimen info for one of our Specialized Open Training Programmes :
Internal Customer Care
 You do Remember :

Please refer our Training Calender 97 provided to you. The Programme coming up in february is International Customer Care. We are here with details about it. Please do call us if any more information is needed.

 What is Internal Customer Care ?

Internal Customer are the collegeous who share the same end customer and organisational goals by way of giving service inside the organisation. Quality of this service is internal customer care which inevitably controls the quality of external customer care.

 It is essential for every organisation because :

It enhances efficiency. It boosts the image of organisation. It enables better internal communication. It makes system serve the people, not vice versa. It reduces unproductive factors and so the costs incurred. It makes works less stressful and so enjoyable.

 Who should attend this programme ?

Middle level managers of different departments. (same level)




Skills for Children

Under-grads & Grads

Training for Ogranisations
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